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Shipping Info

FREIGHT:

Unless otherwise agreed in writing, all shipments are F.O.B. Shipping Point. Go-To-Tanks will determine the point of origin of shipment, the method of transportation, and the routing of shipment. All freight charges are the sole responsibility of the purchaser. Purchasers requesting shipment by a different method will be billed for any additional charges incurred. Go-To-Tanks, when possible, will attempt to make shipments by the routing requested by the purchaser, but makes no guarantee. All added accessorial fees will be charged to the customer (examples: lift-gate, re-consignment, etc.). If your product is shipping to a residential address, a university campus, a military base, a farm, a construction site, or any other nonbusiness location, the freight companies assess a surcharge to your delivery charge. It is the consumer's responsibility to inform us prior to delivery if the location for delivered cannot accept a 53’ trailer delivery vehicle. Deliveries that cannot be made due to vehicle size or access restriction will be billed as delivered. If a delivery is possible with another vehicle, re-delivery will be made and an additional delivery fee will be charged. Someone must be present to accept and sign for the delivery or the freight company will have to return and may charge for additional delivery attempts. The receiver is responsible for unloading all merchandise. Trucking companies allow a limited amount of time to offload your product, because they normally have a daily route with multiple deliveries and pickups. If that time is exceeded, you will be assessed additional charges for waiting time.

TRUCK ACCESS REQUIREMENTS: 
 
Trucks up to 65' in length may deliver your merchandise. In most cases they cannot enter private driveways or roads, as there is insufficient room to maneuver and turn around. When this is the case, prior arrangements must be made to deliver your order to a predetermined location, preferably the nearest public road access to the original destination address.
 

DELAYS:

Shipping dates are approximate and are based on prompt receipt of all necessary information and approvals from the purchaser. Go-To-Tanks shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or other labor difficulty, acts of God, act of any governmental authority or of the purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or due to any other cause beyond its reasonable control. In the event of delay in performance due to any such cause, the date of delivery or time of completion will be postponed by such length of time as may be reasonably necessary to compensate for the delay.

 

LOSS/DAMAGE/CLAIMS:

It is of utmost importance that receivers make note of any damage to deliveries. All orders are shipped from Go-To-Tank's vendors only after they are inspected for accuracy and quality inspected to insure there is no damage. Title is passed to the carrier at time of pickup and it becomes their responsibility to safely handle the product to ensure that it arrives in the same condition as it was in when it left the facility. When you receive your merchandise, make sure to inspect it carefully to insure it is in good, undamaged condition PRIOR TO SIGNING FOR IT. If you accept it and sign that you received it in good condition, the freight company is no longer responsible for any damages that you discover later. The act of signing for delivery is acceptance: (1) that your tank has arrived undamaged, (2) of ownership of the property (the shipment) from the shipping carrier to the receiver. The person who signs the Bill of Lading when tanks are delivered MUST note any damage on the Bill of Lading (Delivery Receipt). Make sure the delivery driver also signs that the product is damaged. Tanks may become soiled in transit. Dirty tanks DO NOT constitute damage and damage claims will be refused. Cosmetic and surface scuffs and scrapes can happen in transit. Surface scrapes will not impact the product's structural integrity or void your warranty, and do not constitute damage.

Please take pictures, if possible and contact Go-To-Tanks immediately upon discovery for evaluation and proper resolution. Often times, the damage is done to a part that can easily be replaced. If there is no indication of damage, trucking companies will deny claims for damage in transit. Go-To-Tanks is not responsible for damage caused by freight carriers. Go-To-Tanks vendors take great care to ship tanks that are in excellent condition. Once they leave their sites, damage can occur while the tanks are in the hands of the trucking company. If there is no notation of damage on the signed Bill of Lading, trucking companies often deny claims of damage. It is their right to do so. It is important that whoever receives the tanks be trained to look for damage and note it on the Bill of Lading (Delivery Receipt.) Even if there is no designated space for such a notation, it must be written on the Bill of Lading (Delivery Receipt). It is the purchaser’s responsibility to notify Go-To-Tanks of all damages within 2 business days from delivery.

Claims for damage or shortage or any other reason must be made within 3 days from the date invoiced and must be noted on the Bill of Lading (Delivery Receipt.) We value our customers and will do everything to get a replacement tank out at little or no extra charge, as long as the damage is noted at the time of delivery. We will NOT accept responsibility for damage done to the tank if the receiver of the tank does not note damage. At this point you will accept ALL responsibility for the tank and can file a claim directly with the carrier for the damage. We will be happy to assist you with this process.